01What counts as a ticket?+
One customer conversation we reply to, from the first message to resolution, however many replies it takes. If the customer writes back on the same conversation, it is still one ticket.
02What doesn’t count?+
Spam, messages that need no reply, and anything we never answer. You pay only for the tickets we actually handle.
03Is there a monthly fee or a minimum?+
No. There is no monthly plan. You pay $3 for each ticket we handle.
04How do I estimate my cost?+
Take last month’s ticket count from your helpdesk and multiply by $3. For example, 500 tickets is $1,500.